Repairs can
be carried out on the customer site, or in our fully equipped
in-house repair facility by factory trained technicians.
Our ability
to maintain equipment without reliance on sub-contractors ensures
that all work is carried out to the highest standards. A substantial
investment has been made in the stock of spare parts and field
replaceable units in order that Interchange Technology can react
to a customer breakdown within hours.
A call to
the help desk will be answered by knowledgeable staff, who will
usually diagnose the fault and advise the best course of action.
Should a problem require the equipment to be returned to Interchange
Technology for repair, a replacement drive can be supplied so
as to avoid disruption to normal work. All faults are documented
and the repaired drive is fully system tested and certificated
before being returned.
Please
contact the Interchange Technology help line for immediate response.
